We want you to be satisfied with your purchase. If you are not satisfied with a digital product purchased from NextLevel Plans, you may be eligible for a refund under the terms outlined below. We offer refunds in good faith and aim to resolve all issues fairly.

 

Refund requests must be submitted within 30 days of the original purchase date. Requests submitted after 30 days will not be eligible for a refund, except where required by applicable law.

 

You may request a refund for any of the following reasons:

•       The product was not delivered or you did not receive access after purchase

•       The product does not match the description provided at the time of purchase

•       The product is defective, broken, or non-functional and we are unable to resolve the issue

•       You were charged multiple times for the same order (duplicate charges)

•       An unauthorized transaction was made using your payment method

 

Refunds will not be issued in the following circumstances:

•       You have changed your mind after purchase and the product has been delivered and accessed

•       You claim you did not intend to purchase, but the product was successfully delivered and accessed

•       The product has been partially or fully consumed, downloaded, or used

•       You are requesting a refund after the 30-day window has elapsed (unless required by law)

•       The issue is caused by your own hardware, software, or internet connection incompatibility

 

To request a refund, please contact us using the following method:

•       Email: sajjad@xenonads.io with subject line "Refund Request — [Order Number]"

Please include the following in your refund request:

•       Your full name and email address used at checkout

•       Your order number or transaction ID

•       The date of purchase

•       The reason for your refund request

We will review your request and respond within 3-5 business days. If approved, the refund will be processed by Paddle and returned to your original payment method. Refund processing times may vary by payment method and financial institution (typically 5-10 business days).

 

We strongly encourage you to contact us at sajjad@xenonads.io before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly and directly. Initiating a chargeback without first contacting us may result in the suspension of your account and access to purchased products. We reserve the right to dispute any chargeback that we believe was filed in bad faith.

 

If you have purchased a subscription-based digital product:

•       You may cancel your subscription at any time by contacting us at sajjad@xenonads.io

•       Cancellation takes effect at the end of the current billing period — you retain access until then

•       No partial refunds are issued for unused time remaining in a billing period

•       If you cancel within 30 days of your initial subscription purchase and have not substantially used the service, you may request a full refund under the terms of Section 15

 

Nothing in this Refund Policy limits or excludes your statutory rights under applicable consumer protection laws. In particular:

•       EU/UK consumers: You may have a right to a 14-day withdrawal period under the Consumer Rights Directive. This right may not apply to digital content that has been made available and you consented to immediate delivery.

•       Australian consumers: Your rights under the Australian Consumer Law (ACL) are not affected by this policy.

•       US consumers: Your rights under applicable state consumer protection laws are preserved.

If applicable law provides you with stronger rights than this policy, those rights will prevail.

 

If you are unsatisfied with the outcome of your refund request, you may escalate the matter directly to Paddle at paddle.com/legal. As the Merchant of Record, Paddle has final authority over refund decisions for all transactions processed through their platform.

 

 

For any questions regarding this Privacy Policy or Refund Policy, please contact:

 

NextLevel Plans

Legal Business Name: NextLevel Plans (Individual Entity)

Email: sajjad@xenonads.io

Business Address: 54 Franklin St, New York, NY 10013, United States

Payment Processing: Paddle.com Market Limited, Judd House, 18-29 Mora St, London EC1V 8BT, UK